Why a payment is on hold, and how to lift the limit

To protect everyone, an account that has not verified its business can receive up to a set amount. A payment that would take you over it is held, not lost. The customer has paid, and the money is waiting.

1. Complete your business details in Take Payments.
2. Send us your business certificate (CAC) or other proof through Support, saying it is for payments verification.
3. When we have checked it, the limit lifts and every held payment is released to your balance.

You are told by email and on your dashboard when payments are held and when they are released.