Step by step
Tick Anytime access once on your computer, and you can connect to it from your dashboard or phone, wherever you are, with nobody there to help.
Say your computer is at home in Nigeria, always on and online, and you are in the UK. Anytime access lets you connect to it yourself, with nobody at the computer to click Allow. You give your consent once, at the computer, and keep full control afterwards.
The computer must be awake and signed in. If it restarts and waits at the sign-in screen, the app is not running yet and the computer shows as offline until someone signs in. Turn off sleep in the computer's power settings, and on a Mac keep it plugged in.
Still stuck?
Tell us what you tried and what you saw, and we will help.